x8999's Privacy Policy
Your personal information matters to us. This policy explains how x8999 collects, uses, and protects your data.
Introduction & Scope
This privacy policy ("Policy") applies to all users of the x8999 platform. By registering on x8999, using your account, or accessing our services, you agree to the terms of this Policy.
Purpose of This Policy
x8999 is a safe and reliable online betting and casino platform for Bangladeshi players. We treat your privacy with the highest regard. The purpose of this policy is to clearly explain what kind of information we collect, why we collect it, how we use it, and what your rights are.
Who This Applies To
This policy applies to the following individuals:
- All registered users of x8999
- Guest users visiting our website
- Anyone who has contacted x8999
- Anyone who has used or intends to use our services
Important: This policy applies only to individuals aged 21 or older. We do not knowingly collect information from minors. If we become aware that a minor's information has been collected, it will be deleted immediately.
What Information We Collect
x8999 collects only the information that is necessary. A detailed breakdown of the data collected is provided below.
Identity Information
The following information is collected at the time of registration and for account management:
- Full name
- Date of birth (for age verification)
- Mobile number
- Email address (where applicable)
- Password (stored in encrypted form)
Financial Information
The following information is collected to process transactions:
- Mobile wallet number (bKash, Nagad, Rocket, Upay)
- Deposit and withdrawal history
- Transaction amounts and dates
- Preferred payment method
Note: We never store complete payment card details.
Activity Information
The following information is collected automatically to improve our services:
- Login time and date
- Game history and preferences
- Betting activity details
- Session duration
- Bonus and promotion usage details
Technical Information
The following information is collected for security and platform operations:
- IP address
- Device type and operating system
- Browser type and version
- Cookies and session data
- Screen resolution and language settings
How We Use Your Information
x8999 uses collected information only for legitimate and defined purposes. A detailed description of each purpose is provided below.
| Purpose | Description |
|---|---|
| Account Management | To handle registration, login, password recovery, and account security. |
| Financial Transactions | For deposits, withdrawals, and bonus payments. To ensure secure transactions via bKash, Nagad, Rocket, and Upay. |
| Identity Verification | To prevent fraud, verify age (21+), and detect scams. |
| Customer Support | To provide assistance via live chat and email ([email protected]) and to resolve complaints. |
| Responsible Gaming | To identify excessive betting patterns and activate responsible gaming tools. |
| Platform Development | To analyze the user experience and improve service quality, as well as add new features. |
| Security Monitoring | To detect unauthorized access, suspicious activity, and potential cyber threats. |
x8999 never sells your personal information to third parties. Your data is used only for the purposes stated above.
Information Disclosure & Sharing
We handle your information with the utmost care. Your data may be shared with third parties only in limited circumstances and under strict conditions.
Service Provider Partners
x8999 works with trusted third parties for specific technical and operational services — such as payment processors, game software providers (Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, and others), and cybersecurity services. Only the minimum information needed for them to perform their work is shared with these partners. They are bound by contract to the terms of our privacy policy.
Legal Obligations
We may be required to provide relevant information in order to comply with legal directives or lawful authority orders. In such cases, we will provide only the information that is necessary and will make every effort to notify you where possible.
Fraud & Security Management
Information may be shared with relevant authorities to prevent fraudulent activity or money laundering, or to protect the safety of other users. In such cases, decisions will be made at x8999's own discretion.
What We Never Do
- Sell your personal information to third parties for commercial purposes.
- Transfer your information to advertisers.
- Share unnecessary information without your consent.
- Use your information for any purpose not stated in this policy.
Cookies & Tracking Technologies
The x8999 website uses cookies and similar technologies to improve your browsing experience and ensure the platform functions correctly.
Essential Cookies
These cookies are essential for the basic functionality of the website. They are used to maintain login sessions, verify security, and save language preferences. These cookies cannot be disabled.
Analytics Cookies
Used to understand how users interact with the site. Pages visited, session duration, and click data are collected. This information is analyzed in aggregate and does not reveal your identity.
Preference Cookies
Used to remember your personal preferences — such as language choice, game type, or display settings. These make your experience more convenient.
Cookie Management
You can manage cookies at any time through your browser settings. However, disabling essential cookies may limit some features of the platform. Contact us for help with cookie management.
Data Security Measures
x8999 uses industry-leading security technology to keep your information safe.
SSL/TLS Encryption
All data exchanged between you and our servers is protected by SSL/TLS encryption. You can confirm this by the padlock icon in your browser.
Password Hashing
Your password is never stored in plain text. It is kept in encrypted form using industry-standard hashing algorithms, meaning even our staff cannot view it.
Security Monitoring
Our systems are monitored 24/7. Suspicious login attempts or unusual activity are identified immediately and the necessary action is taken.
Secure Data Storage
Your information is stored on secured servers. Server access is strictly controlled, and only authorized staff can view the information relevant to their role.
Regular Security Audits
Our security measures are reviewed and tested on a regular basis. Any vulnerabilities identified are resolved immediately.
Trained Staff
Our staff are trained in data privacy and protection. Every employee has signed a confidentiality agreement and can only access the information needed to carry out their work.
Your Rights
You have the following rights regarding your account and personal information on x8999. Contact us to exercise any of these rights.
Right to Access
You have the right to know what information we hold about you and to receive a copy of that information.
Right to Correction
You have the right to request that any incorrect or incomplete information stored about you be corrected.
Right to Deletion
In certain circumstances, you have the right to request that your personal information be deleted, although legal retention obligations may apply.
Right to Restrict Processing
In certain circumstances, you have the right to request that the processing of your information be restricted.
Right to Data Portability
You have the right to receive your information in a structured, commonly used format.
Right to Object
In certain cases, you have the right to object to the processing of your information.
To exercise any of the above rights, contact us at: [email protected] — or via 24/7 live chat. We will process your request as quickly as possible.
Data Retention Period
x8999 retains your information only for as long as necessary. The retention period depends on the type of information and the purpose for which it is needed.
Active Account Data
All account-related information is retained for as long as your account remains active. This information is necessary for service delivery, security, and customer support.
Financial Transaction Records
Transaction records are retained for the legally specified period to meet financial regulatory requirements and audit obligations. Once this period has passed, the information is securely deleted.
After Account Closure
After an account is closed, the minimum information required to fulfil applicable legal obligations is retained for a set period. Once this period has passed, all personal data is permanently deleted or anonymised.
Protection of Minors
x8999 places the protection of minors as its highest priority. Our platform is intended for users aged 21 and above only.
Collection of Minors' Data Is Prohibited
We do not knowingly collect, store, or process the personal data of any minor. Age verification is in place at the time of registration, and users under the age of 21 are not permitted to create an account.
What to Do If a Minor's Data Is Found
If a parent or guardian, or any other person, believes that a minor's data is present in our system, please contact us immediately at [email protected]. We will investigate promptly and take the necessary action.
Policy Changes
x8999 reserves the right to update this privacy policy from time to time. We will notify you of any significant changes.
Notice of Changes
If any significant changes are made to this policy, we will inform you in the following ways:
- A notification to your registered mobile number (where applicable).
- A clear notice on the website's home page.
- A request to review and accept the policy at your next login.
Consent to the Updated Policy
If you continue to use x8999 after a policy change, you will be considered to have consented to the updated policy. If you do not agree to the new policy, you may request to close your account.
Contact Us
Please get in touch with us for any questions, concerns, or to exercise your rights regarding this privacy policy. Our team is ready to assist in both Bengali and English.
Live Chat Support
Our live chat service is available 24 hours a day, 7 days a week. Get instant help for any questions related to privacy or data protection. Support is provided in both Bengali and English.
Email Contact
For detailed enquiries or to exercise your data rights, contact us by email:
[email protected]
Please clearly state in your request which right you wish to exercise or what matter you need assistance with.
Your privacy and data protection at x8999 are our highest priority. We believe that earning your trust is essential to building a safe and reliable platform. Please contact us with any concerns.